Sample Workshop Details
Process Communication
Next Open Seminar January 2012 for more information go to: http://www.processcommunication.co.uk/three_day_introductory_workshop.htm
"If you want them to listen to what you say, talk their language"
Understanding People Understanding others and being able to communicate with the different characters we meet in our daily lives can provide us with a keen cutting edge. It can make the difference between good management and excellent management. In this workshop we will outline six personality types, their strengths, weaknesses and communication patterns, we will learn how to communicate effectively with all the types, how to motivate and how to manage them. We will also discover clearly recognisable stress patterns and how to reduce stress. By gaining an understanding of self and others you will be more effective in motivating, selling and managing. This workshop is also a must for coaches, who will find new ways to effectively connect to their clients and work more effectively.
Thriving in a Changing Environment: ‘Business during Economic Decline’
Preamble: We are currently in a global recession of a nature not seen since the nineteen-thirties. For industry, this means constant change to meet the ever increasing demand for higher productivity with lower overheads. For shareholders, this can be counted in terms of lower returns on investment, for Boards of Directors it is a case of satisfying the shareholders whilst motivating their employees, for employees it is a time of uncertainty, change, insecurity and stress from additional pressure. All three forms of stakeholder have to be satisfied; without shareholders there is no capital for development in new technology, without good Executive Officers there is impoverished management and without highly motivated staff there is poor performance, lack of competitiveness and low Return on Investment. All three major stakeholders depend upon each other. It has long been known and supported by research, that functional and effective teams are more efficient than individuals. In this workshop we will look at several aspects of the above tri-part relationship dilemma. How shareholders, managers and staff are all actually a part of a larger team and must each consider the needs of the other. Trust is an essential aspect of achieving a functional company, each section of the system must have trust in the other.
Objectives: We will focus on the following topics
- Group and Team Dynamics (Small team large team whole team)
- Motivation (self and others)
- Trust in the company and goodwill
- Roles, relationships and Effectiveness
- Trust in self
Effective Presentations
In today’s commercial environment many of us are called upon to make presentations. An effective presentation is not only about how much information is effectively communicated to the audience, nor about how well structured or accurate the information is. Rather an effective presentation is about how well the ‘story’ is told. A good presenter is as more like a performing artist than a technician. Naturally knowing your subject is vital, however, this is not enough. We must also know how to present the information to grab audience attention, keep it and leave the audience stimulated and interested. Therefore, Presentation Skills involve creating an atmosphere where the audience feel comfortable and where their needs are accounted for. In this way we gain influence and the presentation becomes a co-creation between the presenter and the participant. This workshop is designed to enhance the process of establishing effective communication in the setting of a presentation.
Emotional Intelligence
Managing with emotions
Emotional intelligence has been shown to be a decisive factor in success, yet in the workplace we are often encouraged to keep emotions under wraps. In this workshop you will discover the powerful problem solving potential of emotionally intelligent people. We will explore the importance of emotions in improving effectiveness and how to recognise emotionality and know how to deal with it in self and others. We will link this to negotiating for win win outcomes.
Organisational Culture & Script
Minerva, the Roman goddess of wisdom, is said to have sprung full-blown from the forehead of Zeus. Similarly, an organisation’s culture begins life in the head of its founder – springing from the founder’s ideas about truth, reality and the way the world works.
This workshop will address the theory and understanding of unconscious individual and group processes that may occur in organisational settings and may impair organisational effectiveness. In Transactional Analysis,
Frame of Reference, Roles & Relationships: Working cross-culturally
In a multinational organisation, we frequently find ourselves working across many cultural boundaries. These include being a member of a multicultural team, following, leading & having peer relationships with colleagues and customers from different cultural backgrounds with divergent cultural belief systems and expectations.
The nature of our 'cultural frame of reference' is that many of our behaviours that seem 'normal' to us are limiting in the context of the global environment. We also have many different roles and relationships within the workplace and each working relationship requires a clear understanding of the boundary issues within relationship, even where multiculturalism is not an issue. To work comfortably and effectively within our role we must be aware of the expectations, limitations and ethical requirements of our roles. Because we may have different role understanding and expectations, that flow naturally from our cultural belief systems, we may sometimes behave in ways that whilst appear consistent to us, seem peculiar, unacceptable and even rude to others.
In this workshop we will examine cultural heritage, corporate value systems and personal beliefs and cultural prejudice that may impact our management efficiency and our professional ethics. By definition we do not see our own blind spots, we will create a safe environment to explore, become more flexible and to widen our cultural frame of reference.
Assertive Feedback Techniques
Giving & Receiving Feedback Constructively
We all have to communicate in order to do our jobs, yet many people regularly fail to communicate their needs effectively. In this workshop we will deal with the component parts of effective assertive communication, label and demonstrate six separate skills and develop individual communication styles through role-play and coaching.
Living with Pressure: Stress Management
In thnis workshop we will:
Define the links between pressure and stress, including physiological and personal responses. We will discover how to recognise the effects of stress in both self and others and develop individual methods of managing stress. Finally we will develop personal strategies for managing our own stress and dealing with the stress of others in all aspects of life.
Stress is not your bosses fault, it is a sign of life and we respond to it either using it positively or by allowing ourselves to be damaged by it.
Conflict Resolution
Conflict can be both a creative and destructive force. Properly managed conflict can facilitate productivity and effectiveness, whilst poorly managed conflict can become a major drain on our resources, both personal and corporate. In this workshop the nature of conflict will be explored and tools for conflict resolution will be developed.
Team Building
Stress Management and Living with Pressure
Stress is commonly recognised as the single most costly cause of loss to industry. Stress can lead to ill health and premature death. In this workshop you will discover what stress is and how to manage it more effectively.
The Temple to the Unknown God: Fear of the Unknown
In this workshop we will take time to confront some of our hidden fears, fear of the unknown gods. We will make our own map of the world and name some of the unexplored areas, where in ancient maps would be written, “There be dragons”. We will discover the self defeating and pattern confirming nature of fear of the unknown. We will also see how dealing with hidden fear can release energy by tapping into our personal resources to encourage creativity and safe risk taking. Fear of the future is a block to re-engineering, managing under pressure, for example in times of recession and any organisational change, growth and development. By rising above our unconscious fears we can take quantum leaps in turning problems into opportunities.
Career Self Reliance
Module One: Managing Relationships
Module Two: Productive Communications Skills
Module Three: The Future: Company / Employee and matching needs.
Human Relationships for Managers
Managing people is a complex task and calls for a multiplicity of skills. This workshop looks at what are often termed as the 'soft skills', i.e. interpersonal relationship skills. Effective managers are effective with people.
Workshops Development
PSDCI will design any workshop on human behaviour to suit your company's individual needs. We take pride in delivering 'tailor made' solutions. Simply call or email us and we will be happy to discus your needs.