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Feedback -A Two Day workshop - Objectives:
To develop a clear understanding of the difference between aggressive, manipulative and assertive behaviour. 
To understand the benefits of assertive behaviour in promoting effective communications
To understand and be able to apply motivational feedback methods.
To identify a range of strategies to enable giving feedback assertively and to encourage the receiver to be assertive in return.
Developing strategies to help gain benefit from both informed and prejudicial feedback.
To recognise and understand feelings as in the feedback process and to communicate feelings effectively in the work place.
To be aware of cross-cultural issues in team work and to develop open communication with respectful acceptance of others.
Method:
The theory of assertiveness is developed through group discussion and brief tutor input. Delegates are encouraged to discuss and learn from situations where they have felt that feedback experienced in the past was unhelpful.
Practical exercises designed to facilitate learning of the techniques are demonstrated by the course tutor and are then worked on in small groups. Delegates receive personal feedback and coaching from the course tutor and each other.
Where possible work place examples are used to demonstrate the relevance of assertiveness at work.
Handouts are provided.
Delegates are encouraged to link the material to their life experience in order to promote enthusiasm for incorporating the material into their personal communication style.
The programme is flexible in order to account for individual and group needs.
E-mail: johnparr@psdci.co.uk
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